Privacy Policy

Depending on how you use our services, we may collect:

• Identity & contact data — name, email, phone, address, date of birth.
• Health data — medical history, measurements, medications and consultation answers (special-category data).
• Transaction data — orders, payments and delivery details.
• Technical data — device, browser and usage data via cookies (see our Cookie Policy).

We process your data under: contract (to provide pharmacy services), consent (for marketing and non-essential cookies), legal obligation (pharmacy and medicines record-keeping), and — for health data — Article 9(2)(h), the provision of health care by a health professional bound by confidentiality.

We share data only as necessary: with the prescribing clinicians and our dispensing team; with delivery and payment providers acting on our instructions; with regulators where legally required; and with your GP where you ask us to. We never sell your data.

Pharmacy and prescription records are retained in line with professional and legal requirements (generally a minimum of several years). Marketing data is kept until you withdraw consent.

Under UK GDPR you have the right to access, rectify, erase, restrict, port and object to the processing of your data, and to withdraw consent at any time. To exercise these, contact us at info@pprx.co.uk.

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.