Delete your account

There are two ways to ask:

• In the PPRX app — go to Account, then Security, then Request account deletion.
• By email — write to info@pprx.co.ukfrom the email address on your account, with “Delete my account” as the subject. You do not need to give a reason.

We confirm your request by email within one working day. Once confirmed:

• Any active refill plan is cancelled, so you are not charged again.
• Your account and its sign-in are removed, so you can no longer log in on the website or in the app.
• If an order is already on its way, it still arrives; we do not stop deliveries that have been dispatched.

Within 30 days of confirming your request we delete:

• your profile and account settings;
• your saved addresses;
• your progress logs, measurements and photos;
• your messages with our team;
• data stored by the app on our servers, such as reminders and preferences.

You can also delete the app from your phone to remove anything stored on the device itself.

Because PPRX is a registered pharmacy, some records cannot be deleted on request:

• Prescription and dispensing records — your consultations, prescriptions and the medicines we supplied. UK pharmacy law requires us to keep these for a set period; we delete them once that period ends.
• Payment records — invoices and payment history, which HMRC requires us to keep for tax purposes.

These records are held securely by The Look It Ltd, trading as PPRX, and are not used for anything beyond meeting those legal duties. Our privacy policy has more on how we look after your data.

Deletion is complete within 30 days of our confirmation. If you change your mind in that time, email us at info@pprx.co.uk and we will stop the process. After that, the account cannot be restored; you would need to start again with a new one.