Every question, answered.

Most consultations are reviewed within 4 hours of submission — usually much sooner.

Most consultations get a prescriber decision within 4 hours of submission, with guaranteed next-day delivery after dispensing — start to doorstep is typically under 24 hours.

A GMC- or GPhC-registered prescriber, named on your prescription with their registration number. Not an algorithm, and not an offshore call centre.

Your free consultation is prescriber-led, so you only start treatment that's genuinely right for you. If it isn't the right fit, we'll explain why and point you toward a better next step — and since the consultation is free, it costs you nothing.

Yes. Everything ships in plain, unbranded Royal Mail Special Delivery packaging — nothing on the outside indicates what's inside or who it's from.

No. Your record, prescriber and chat history carry across refills, so repeats are a tap rather than a full re-assessment.

Yes — message the team and a real person replies, usually within the working day. You can also reach us on WhatsApp.

Generally adults with a BMI of 30+, or 27+ with a weight-related condition such as hypertension, type 2 diabetes or sleep apnoea. A clinician confirms suitability in your consultation.

It depends on your history, goals and tolerance. Mounjaro (tirzepatide) shows the largest average weight loss; Wegovy (semaglutide) has the longest track record. Your prescriber recommends based on you.

Trial averages range from around 15% (semaglutide, STEP 1) to 20% (tirzepatide, SURMOUNT-1) of body weight over a year or more, alongside diet and activity. Individual results vary — your prescriber will set realistic expectations for you.

No — you can choose the Wegovy Pill (oral semaglutide), a once-daily tablet with no needles and no fridge. Mounjaro and Wegovy are once-weekly injections from a simple pre-filled pen.

They're well-studied and licensed, but prescription-only for good reason. We screen for contraindications and decline when treatment isn't appropriate.

NHS access is limited and criteria-based. PPRX provides treatment privately with full clinical oversight, titration and follow-up.

Then we won't prescribe it — most often because BMI is below the licensed thresholds or there's a contraindication. We'd rather you didn't take something you don't need. Our nutrition and training support is often the better next step, and needs no prescription.

Trial figures are averages achieved alongside diet and activity, with clinical follow-up. Some people lose more, some less; a minority don't respond, and the plan is reviewed when that happens.

Most people notice appetite changes within the first few weeks and steady weekly loss over months. The steepest period is usually the first three.

Weight can return after stopping any GLP-1, which is why we titrate carefully and pair treatment with coaching to build habits that outlast the medication.

No. Treatment is prescription-only and only follows a clinical consultation that confirms it's appropriate for you.

One all-in price per pen — the medication itself, the private prescription, clinical review, cold-chain packaging and free next-day UK delivery. The consultation is free, and there are no separate dispensing or delivery fees.

All sales are subject to prescriber approval. If your consultation shows treatment isn't appropriate, you won't be supplied — and the consultation itself costs nothing.

Yes. You start on the lowest dose (the lowest price) and step up roughly monthly during titration, so later pens cost more than the first. Every dose's price is shown up front.

Only if you want one. Subscribe & Save takes £10 off every order and auto-renews monthly — pause or cancel anytime. Prefer not to subscribe? Order each pen one-off, no commitment. Reordering takes a couple of minutes.

You can cancel any order before dispatch for a full refund. Because they're temperature-controlled prescription medicines, pens can't be returned once dispensed — but if an order arrives damaged, incorrect or is lost in transit, we'll put it right. Full details are in our returns policy.

No. Meal plans, personal training and nutrition consultations are available on their own — and they also pair well with a Mounjaro or Wegovy programme.

Tell us about your routine, preferences and goals, and we build a personalised plan — then adjust it as your appetite changes on treatment.

Yes. Sessions are designed to work at home or in the gym, fitted around your week.

Support services are priced individually — contact the team at info@pprx.co.uk and we'll walk you through the options.

Medication quietens appetite; the habits you build around it are what keep weight off long-term. Protecting muscle with enough protein and training matters too — that's what these services are for.

A real person replies within one working day — usually much sooner. You can also reach us on WhatsApp for a quicker answer.

You can — email info@pprx.co.uk and the pharmacy team will pick it up. For anything urgent, call NHS 111; in an emergency, call 999.

Email info@pprx.co.uk. We acknowledge within 3 working days and respond in writing — the full process is on our complaints page.

Yes. Every review we show is quoted verbatim from our public Trustpilot profile, where reviews are collected and verified independently of us.

We can't. Reviews live on Trustpilot, an independent platform — we can't edit, reorder or delete what patients write there.

On our Trustpilot profile at uk.trustpilot.com/review/pprx.co.uk — every review, including anything critical.

It's our live TrustScore on Trustpilot, calculated by Trustpilot from all patient ratings to date.

Yes — anyone who has used PPRX can review us on Trustpilot. We don't filter who gets asked.