Privacy Policy

This privacy policy applies between you, the User of this Website and PPRX, the owner and provider of this Website. PPRX takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully. Definitions and interpretation

1. In this privacy policy, the following definitions are used:

• Data: collectively all information that you submit to PPRX via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998.
• Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. 
• Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PPRX LTD, UNIT 4-6, Room 112, Bizspace Business Centre, Wadsworth Road, Greenford, UB67JJ.
• UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
• User or you: any third party that accesses the Website and is not either (i) employed by PPRX and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services PPRX and accessing the Website in connection with the provision of such services.
• Website: the website that you are currently using, www.pprx.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

1. In this privacy policy, unless the context requires a different interpretation:

1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. “including” is understood to mean “including without limitation”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of PPRX and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

1. We may collect the following Data, which includes personal Data, from you:

1. Name, address (including delivery address), GP details
2. NHS number
3. Date of Birth;
4. Gender;
5. Contact Information such as email addresses and telephone numbers; in each case, in accordance with this privacy policy;
6. NHS exemption details for free prescriptions;
7. Your medication;
8. Details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”);
9. Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives
10. Payment details managed by payment gateway.

Our use of Data and why we collect it

1. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by deleting your account. Contact info@pprx.co.uk for more information.
2. We have a contractual obligation.
3. We have a legal obligation.
4. We have a vital interest.
5. We need it to perform a public task.

1. For purposes of the Data Protection Act 1998, PPRX is the “data controller”.
2. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and/or other companies within our group.
3. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
4. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. For the purposes of creating an account;
2. Identity verification;
3. improvement of our products services;
4. transmission by email of promotional materials that may be of interest to you;
5. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.

Processing information We process your personal data, which includes information related to prescriptions and any other pharmacy and health care services we provide to you (e.g. medicines reviews, vaccinations, stop smoking services etc.).  We process your personal data for the purposes of: 

1. Your care: providing pharmacy services and care to you and, as appropriate, receiving service and health records information if you have selected our pharmacy and sharing your information with your GP and others in the wider NHS;

1. Our payments: sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,

1. Management: sharing only limited information with the NHS Business Services Authority, NHS Digital and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate. 

We hold your information for as long as advised by the NHS. We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information. We may ask you whether you wish to choose our pharmacy to receive and process your future electronic prescriptions. If you choose to nominate our pharmacy you can still change or cancel your selection later by speaking to a pharmacy team member. Our pharmacy professionals may consult relevant records to support your care, such as NHS summary care records or local shared care records. We align with NHS protocols for use of records. We may also ask you if, whilst you remain under our care, our pharmacy professionals can consult relevant records.  If you allow us to see those health records this will help to ensure that relevant medical  information is visible to our professionals. Third party websites and services

1. PPRX may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.

Links to other websites

1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

1. PPRX may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of PPRX. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

1. We may also disclose Data to a prospective purchaser of our business or any part of it.

1. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

1. use of Data for direct marketing purposes.

Functionality of the Website

1. To use all features and functions available on the Website, you may be required to submit certain Data.

1. You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

Your data protection rights

1. Under data protection law, you have rights including:

1. Your right of access – You have the right to ask us for copies of your personal information. 
2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
5. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
7. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

You also have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).  Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month. You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.  If you think any information we hold on you is inaccurate or incorrect, please let us know. 

• You may object to us holding your information. 
• You may lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate. All of our staff contracts of employment contain a requirement to keep patient information confidential.  You may choose to opt out of the NHS using your data for planning and research purposes – details are obtained by: visiting the nhs.uk/yournhsdatamatters website portal; using the NHS App; or

• writing by post using the instructions at the web  link above; or by
• calling the NHS Digital contact centre – 0300 303 5678 (open workdays Monday-Friday, 9am-5pm).

Our guiding principle is that we hold your records in strict confidence. Security

1. Data security is of great importance to PPRX and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

1. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

1. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies

1. This Website may place and access certain Cookies on your computer. PPRX uses Cookies to improve your experience of using the Website and to improve our range of services. PPRX has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

1. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

1. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling PPRX to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

1. This Website may place the following Cookies:

1. Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
2. Session cookies – These allow us to save your information whilst browsing through the website. These cookies are deleted once the user has closed the browser.
3. Third-Party cookies – These improve our online-advertising campaigns.

1.  You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

1. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

1. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

General

1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

1. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

1. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

1. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

1. PPRX reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact PPRX by email at info@pprx.co.uk.